shipping & return
policy
local delivery - kuwait

we deliver to all areas across kuwait except ( sabah al-ahmad )

 

the moment you complete your purchase, your delivery will be processed. we will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost and your order number!

 

delivery takes 2-7 days

 

international shipping

her.orb ships orders internationally via dhl & fedex express by third party logistics partners

 

the moment you complete your purchase, your delivery will be processed. we will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost and your order number

 

once your order shipped you will receive an email or message with the tracking number of your shipment

shipping takes 3-12 working days

 

customs, duties, and taxes

 

when ordering from her.orb, you’re responsible for assuring the product can be lawfully imported to the destination country.

 

the recipient is the importer of record and must comply with all laws and regulations of the destination country. orders shipped outside of the kuwait may be subject to import taxes, customs duties and fees levied by the destination country. the recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. additional charges for customs clearance must be fulfilled by the recipient; her.orb has no control over these charges, nor can her.orb predict what they may be.

 

customs policies vary widely from country to country; it can cause delays beyond our original delivery estimates.

refund & return or exchange

we don't accept returns or exchanges during this time, items can only be replaced with the same type/color under certain circumstances:

we will only replace items in case of manufacture defect and that needs to be reported on the same delivery day.

the item did not match the product description listed under the product.

but if you are unhappy with your order please contact us so we can work things out!

tracking your package

you will receive a tracking number once your order is shipped. her.orb will not be responsible for any delay in delivery incurred by the courier service.

 

general delivery conditions: 

although we are strongly committed to delivering in the timelines estimated in our order confirmation delivery timelines are estimates only. time shall not be considered of the essence. timelines start from order confirmation.we are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement

 

 

***please expect delays to your order delivery during official holidays

***if your country is not listed when you reach the checkout, please contact us and we will try to assist you with your order and shipping if possible

 

kindly email us at contact herorb.com or whatsapp us +965 99288559 or simply message us through 'contact us' page